At DrukGi-Gyem Tours & Treks we live by our core values making Bhutan tour successful for every tourist and hence stand by our name (Druk-Thunder Dragon and Gi-Gyem- Special Guest).
As you would expect of a well-established, professional organization, we have certain core values which are at the heart of everything we do.
Our lifeblood is good communication. Our travellers tell us what they want, what they need, and we listen. Then we deliver it. We communicate openly and honestly, ensuring that travellers’ expectations are met. At DrukGi-Gyem tours & Treks, communication means that everyone understands what is required, that everyone is on the same page. If our traveller has a special dietary requirement, we ensure that the hotels are aware of this and meet their needs; if travellers have specific wish-lists of Bhutan tour they want to see, our driver-guides will bend over backwards to try and fulfill them. Tell us what you want, we’ll listen.
We know that Bhutan is a very special place, a unique place with some of nature’s most spectacular sights and picturesque landscape. We are really passionate about sharing its natural gifts with all our travellers – that is our challenge. Here at DrukGi-Gyem Tours & Treks, we pride ourselves on our team with passionate and motivated people and to the highest standards to make sure that we make our travellers’ Bhutan experience unforgettable. We are all committed to show you the very best of our country and culture, committed to ensuring that our passion becomes your passion. At DrukGi-Gyem Tours & Treks, we work hard to make sure that you take home the very best memories of our people, and of majestic Bhutan.
We have the knowledge, we want to share it. As a truly local company we really know Bhutan – its landscapes, its people, its culture. But equally important, we are determined to share that knowledge with you, so that you can get to know our beautiful country, too. From the moment you make your first inquiry to the moment you leave, you’ll find we have the knowledge to make your trip unforgettable. Our staff will help you plan your trip; our driver-guides are often praised for ‘going the extra mile’ to ensure that our travellers have the best experience possible. Our knowledge becomes your knowledge.
At DrukGi-Gyem Tours & Treks, we value all our relationships – relationships with our customers, relationships with our partners, relationships with our communities and relationships with our environment. Building a sustainable business is only possible through longstanding, sustainable relationships and we believe that establishing, valuing and nurturing these relationships is the key to the satisfaction of our customers and the success of our business.
We know that reputations are hard to win and easy to lose. That’s why we set such importance on integrity, honesty and fairness throughout our organization. We listen to our customers and strive to meet their expectations. From the moment when we help our customers to make the right choice about their travel experience to Bhutan, we say what we mean and mean what we say, communicating clearly throughout. Perhaps even more importantly, we ensure that we do what we say, delivering on our promises while carrying out our business in accordance with the very high standards.
Delivering excellent service, every time. That’s our objective at DrukGi-Gyem Tours & Treks, the very benchmark for judging our success. Whether it’s helping you to work out an itinerary, or answering your queries fully and promptly, or providing you with the best photo opportunities out on tours, we are constantly reviewing our performance to ensure we are meeting the high standards we demand of ourselves. And of course, the high standards that our guests demand of us. At DrukGi-Gyem, excellent service is a way of life, not a choice. Providing it to every traveller, every time is our goal.
At DrukGi-Gyem Tours & Treks, we have a lifetime of experience and we are determined to use it to give you… the experience of a lifetime. Most of our travellers want to get off the beaten track and explore and we have the expertise and experience to make that happen. Our drivers and guides are focused on trying to give you that experience, something special, something unforgettable for all our travellers.
